We don't build automation and disappear.
Automated workflows need looking after. Suppliers change their invoices, systems get upgraded, rules change and new exceptions appear. With managed AI operations, we monitor, maintain and improve your workflows every month, so they keep doing the job you built them for.
What the servicecovers.
The scope is agreed per workflow and written into your service description. These are the areas it covers.
01
Monitoring
We watch runs, queues and integrations, and are alerted when items fail, stall or behave unusually.
02
Exception handling
Technical exceptions are investigated and resolved. Business exceptions go to the right person on your side with context.
03
Workflow maintenance
Rules, document templates and configurations are kept current as your business changes.
04
Integration support
When an API, an ERP version or a supplier format changes, we adapt the integration.
05
Reporting
A regular report on volumes, exceptions, issues resolved and where manual work remains.
06
Continuous optimisation
Recurring exceptions become proposed improvements, agreed with you before they go live.
Why ongoingcare matters.
An automation that nobody owns slowly stops working, and the manual work comes back without anyone noticing.
The value of automation shows up over months, not on launch day. A managed service makes sure the workflow keeps running, keeps improving, and stays understood by someone accountable for it.
One accountable team
The engineers who know your workflow support it, rather than a ticket queue.
Your working hours
We work 9:00 to 18:00 Central European Time, Monday to Friday, the same day as your finance and operations teams.
Predictable cost
A monthly service scoped to your workflows, instead of ad-hoc fixes billed by the hour.
Improvement built in
Part of the service is finding the next piece of manual work worth removing.
No lock-in by design
Documentation, rules and credentials remain yours, so you can take the workflow in-house.
A month ofmanaged operations.
An example of how the service runs. Frequency and depth are agreed for each workflow.
DailyRuns checked
Failed imports, stalled approvals and integration errors are picked up and handled.
WeeklyExceptions reviewed
We look at what went to people for review and why, and spot patterns early.
MonthlyReport and review
Volumes, issues, changes made and proposed improvements, discussed with your owner.
As neededChanges
New suppliers, rule updates and system upgrades handled within the agreed scope.
QuarterlyRoadmap
Which workflow or stage to automate next, and whether it's worth it.
AlwaysDocumented
Every change is recorded so your team knows what runs and why.
Response times. Support hours and response times are agreed in your service description for each workflow. We don't publish generic service levels that may not fit your process.
Let's find the work your team shouldn't have to do manually.
Tell us which processes consume your team's time. We'll help you identify where automation can make a practical difference.